How soon after I
make a purchase will my order arrive?
Your items should normally arrive within 2-3 weeks of
purchase, except during peak season. The larger orders will also require
additional time. If you're purchasing a sale item or a "one of a kind" bouquet,
those items can be shipped out immediately unless you're paying with a check. In
that case they will be sent as soon as the check clears.
Do you ship
internationally?
Yes, we will ship internationally, just send us an e-mail
for a shipping price quote. You will not be able to use the shopping cart for
this option. The shopping cart is configured for shipping within the US only.
How do I insure my
package for shipping?
Insurance is already included in the shipping costs.
I need a color that is
not listed in the drop down box, how can I order the color that I need?
Each purchase will include an area for "notes" with your payment; simply make
note in that area, stating the color or colors of your choice.
Can I choose more than
one color?
Yes, you can choose as many colors as you wish! Just list them in the "notes"
section of the payment form. We will do our best to utilize the colors you want.
My bridesmaid's dresses
are an unusual color. Can you match the flowers to the dresses?
Yes, just mail a color swatch to the address on the contact us page! Be sure to
include your name with the swatch & let us know you're sending it. You can make
note of that in the "notes" section of your payment form. Again, we will do our
best to utilize the colors you want.
I need 8 corsages how
do I order more than one item?
Click the "add to cart" button beside the item you wish to purchase, then when
the "shopping cart" pops up, simply change the quantity (qty) to 8 (or however
many you need) Click on the "update cart" to reflect the price for all items.
I decided to purchase a
different bouquet but I've already added one to the shopping cart. How do I get
rid of the one I don't want?
Simply click inside the box beside the name of the item you no longer want under
"remove" then click on the "update cart" button.
What is your return
policy?
We want to be as fair as possible to our customers and designers. We will do our
best to make sure your order is right.
In the event this is just not possible, the following rules will apply:
If the Order is cancelled within 48 hours, a full refund will be issued
immediately.
If the Order is cancelled after the arrangement is built, there will be
a 20% restocking fee.
If the Order is cancelled after the arrangement is built and photo
approved, there will be a 25% restocking fee.
If the Order is cancelled after the arrangement is built, photo
approved, and shipped, there will be a 30% restocking fee, plus there will be no
refund on the shipping charges.
Items must be returned in original, undamaged condition within three
days of receipt. There are no refunds for "Sale Items", "One of a Kind", or
Custom Orders.
My purchase totals
$200.00, how do I receive my free toss bouquet?
Your toss bouquet will automatically be created to match your wedding flowers.
In the "notes" section of the payment form, just make note of the name &
color of your toss bouquet choice. If you'd like to use the same colors
as the bridal bouquet simply state "match my bouquet"
Does it cost anything
to become a member of Paypal?
No, Paypal is a completely safe, easy & free service to buying customers.
I don't have a credit
card, can I still become a member of Paypal?
Yes, you can pay via Paypal with a credit card or your checking account!
Do you offer any
payment options other than Paypal?
s, we accept personal checks, cashiers checks or money orders, however if you
send a personal check your items will not be shipped until the check clears.
(Usually 7-10 business days)
How do I make a
purchase using a check or money order without going through Paypal?
Just send us an e-mail requesting instructions for payment via check or money
order. You will be unable to use the shopping cart if using this option. The
shopping cart is set up for purchases through Paypal only!
Is the bouquet in the
picture the actual bouquet that I will be receiving?
Most photos are sample photos. Your bouquet will be created especially for you
upon ordering. However, the pictures that we e-mail for your approval before
shipping will be the actual photo of your bouquet. (All of the "one of a kind"
bouquets are photos of the actual bouquet that you will be receiving.)
If you can't find the
answer to your question, please feel free to e-mail us.
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